Frequently Asked Questions
Everything you need to know about bringing Burleigh into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Large furniture pieces are shipped via specialized freight carriers and typically arrive within 7-14 business days, depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please note that items must be in original condition, and custom-made furniture is final sale.
Are your wood products sustainably sourced?
Sustainability is core to Burleigh. We partner with artisans who use FSC-certified timber and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log in to your Burleigh account at any time to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Affirm and Shop Pay Installments for larger purchases.